xbajee's Privacy Policy

Introduction and Scope

xbajee places user privacy at the top of its priorities. This Privacy Policy applies to all services on the xbajee platform — the website, mobile application, and all related digital services.

This policy should be read together with our Terms and Conditions, as both documents together form the complete legal basis for using the platform. By using any xbajee service, you are considered to have accepted the terms of this Privacy Policy.

The information set out in this policy applies to users located in Bangladesh. xbajee manages its data practices in line with Bangladesh's existing Digital Security Act and regulations related to information technology.

What Data We Collect

xbajee collects various types of data, divided into two main categories: information provided by the user and information collected automatically.

2.1 Information Provided by the User

Information you directly provide during account registration and platform use:

• Full name, date of birth, and nationality
• Mobile number and email address
• National ID or passport number (for identity verification)
• bKash, Nagad, Rocket, Upay or bank account details (for processing transactions)
• Contact information provided when seeking support or submitting a complaint

2.2 Automatically Collected Information

When you use the xbajee platform, certain information is collected automatically:

• IP address and device type
• Browser version and operating system
• Time and duration of platform access
• Pages visited, click patterns, and navigation history
• Gaming and betting history and transaction records

2.3 Information Received from Third Parties

In some cases, additional information about you may be received from identity verification service providers or payment processors, used primarily for fraud prevention and security purposes.

Purpose of Data Use

xbajee uses the collected data for the following purposes:

3.1 Account Management and Service Delivery

• Account creation, login verification, and identity confirmation
• Processing deposits and withdrawals
• Providing bonuses, promotions, and VIP benefits
• Improving the quality of gaming and betting services

3.2 Security and Legal Compliance

• Preventing fraud, money laundering, and illegal activities
• Detecting multiple account creation or misuse of the system
• Completing the KYC (Know Your Customer) process
• Complying with applicable laws and regulations

3.3 Customer Support and Communication

• Providing support via 24/7 live chat and email
• Informing you about platform changes, new services, and important notices
• Creating a personalised experience based on your preferences

3.4 Ensuring Responsible Gaming

xbajee follows a responsible gaming policy. To this end, data relating to gaming behaviour is analysed to identify potentially harmful patterns, and support is provided to users when needed.

Data Storage and Security

xbajee has put in place industry-standard technical and organisational measures to protect your data.

4.1 Technical Security Measures

• All data transmissions are secured through SSL (Secure Socket Layer) encryption
• Sensitive information is stored in encrypted format
• Servers are protected using firewall and anti-DDoS technology
• Regular security audits and vulnerability assessments are carried out
• Two-Factor Authentication is available to users

4.2 Data Retention Period

Collected data is retained for as long as your account remains active. Even after an account is closed, relevant data may be retained for a set period to meet legal requirements, regulatory compliance, and dispute resolution needs.

4.3 Organisational Security

Only authorised xbajee staff have access to user data, and strict confidentiality rules apply to them. In the event of a data security breach, affected users will be notified in a timely manner in accordance with applicable law.

Sharing Data with Third Parties

xbajee does not sell or rent your personal data. However, data may be shared on a limited basis in specific circumstances:

5.1 Service Provider Partners

• Payment processors: necessary data is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions
• Identity verification providers: to complete the KYC process
• Technology service providers: server, cloud, and software service providers
• Game providers: to operate gaming activities with studios such as Pragmatic Play, Evolution, and PG Soft

5.2 Legal Obligations

xbajee may disclose data if required to do so by order of a competent authority under Bangladeshi law or as part of a legal process. The applicable legal framework will be followed in such cases.

5.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, user data may be transferred to the new entity. Users will be notified before any such change takes place.

Cookies and Tracking Technologies

The xbajee platform uses cookies and similar technologies to function properly and to improve the user experience.

6.1 Types of Cookies

• Essential Cookies: to maintain login sessions and ensure security — the platform cannot function properly without these
• Performance Cookies: to analyse which parts of the platform are used most
• Functionality Cookies: to remember your preferred language, theme, and other settings
• Analytical Cookies: to monitor and improve platform performance

6.2 Cookie Control

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may affect certain key functions of the platform.

User Rights

As a user of the xbajee platform, you have the following rights regarding your own data:

7.1 Right to Access

You have the right to know what data we have collected about you. You can contact the support team to request a copy of your data.

7.2 Right to Rectification

If any data stored in your account is incorrect or incomplete, you can request that it be corrected. This can be done through your profile settings or by contacting the support team.

7.3 Right to Erasure

In certain circumstances, you can request that your personal data be deleted. However, some data may need to be retained for a set period due to legal obligations, active disputes, or regulatory requirements.

7.4 Right to Object to Processing

You can object to marketing communications or other specific types of data processing. Such requests will be acted upon within a reasonable time of being received.

7.5 Right to Data Portability

You have the right to receive your own data in a structured, commonly usable format. Please contact our support team regarding this.

Protection of Minors' Data

All xbajee services are strictly for persons aged 21 and above. Data is not knowingly collected from anyone under the age of 21.

Age is verified during the registration process, and if a minor's account is identified, it is immediately closed and the associated data is deleted. Parents or legal guardians who wish to raise any concerns about their minor child's data may contact our support team.

Changes to the Policy

xbajee reserves the right to update or change this Privacy Policy at any time. In the case of significant changes, users will be notified in the following ways:

• A notification will be displayed when logging in to the platform
• Details of the changes will be sent to the registered email address
• The "Last Updated" date at the top of this page will be changed

Continuing to use the platform after the updated policy is published will be considered as acceptance of the new policy. To learn more about our service terms, visit the FAQ section, where many common questions are answered.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you can contact xbajee through the channels listed below. Our support team provides assistance in both Bengali and English, seven days a week, 24 hours a day.