Play safe,
enjoy responsibly
xbajee believes entertainment should be enjoyable — not stressful. Follow our responsible gaming guidelines and keep yourself and your family safe.
xbajee's commitment to responsibility
xbajee is not just a gaming platform — it is a responsible community. We believe betting and casino games are enjoyable only when kept under control. Excessive play can lead to financial problems, family strain, and stress. Our goal is to help every user make informed decisions.
Under our Terms and Conditions, users must be at least 21 years old to open an account on xbajee and take part in any form of betting or casino activity. Access by minors is strictly prohibited and we make no exceptions on this matter.
Our Privacy Policy explains how we use your information — and as part of responsible gaming, when we identify suspicious behaviour we take proactive steps on that account.
Play for entertainment — not as a source of income. Do not place more bets to try to recover money you have lost. Set a budget and stay within it.
Our commitments
- Preventing anyone under 21 from registering or betting
- Activating self-exclusion promptly on user request
- Providing the ability to set deposit and betting limits
- Providing 24/7 support in Bengali
- Identifying problem gambling patterns and taking proactive steps
- Directing users towards professional counselling services
Age limit — no exceptions
All gaming and betting activities on xbajee are for users aged 21 or above only. If age cannot be verified, the account will be suspended. Keep your login details out of reach of underage family members.
Tools to keep yourself safe
xbajee provides practical tools that let you set your own gaming limits. Using them is not a sign of weakness — it shows awareness and responsible decision-making.
Deposit limit
Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set it takes effect immediately, and there is a waiting period before it can be increased.
Session time limit
Decide in advance how long you will play each day. When the set time is up, the platform will automatically notify you and help you end your session.
Account cooldown
Need a short break? Temporarily suspend your account for anywhere from 24 hours to 30 days. During this time you will not be able to log in or make any transactions.
Self-exclusion
If you want a longer break, choose self-exclusion. You can close your account for 6 months to 5 years, or permanently. Once this decision takes effect it cannot be reversed.
Gaming history review
View a full history of your betting and casino activity at any time. Understanding how much time and money you have spent makes it easier to make informed decisions.
Direct support
If you cannot set the above tools yourself, contact xbajee's 24/7 live chat or email support. Our team is always ready to help in Bengali.
Recognise the warning signs
Problem gambling or betting does not always appear suddenly. It builds gradually. If you notice any of the signs below in yourself or someone close to you, now is the time to seek help.
Trying to win back lost money
Placing repeated or larger bets to recover losses — this is the most common sign of problem behaviour.
Spending beyond your set budget
Spending more than your pre-set limit but being unable to stop — this indicates a loss of control.
Losing focus on family or work
If gaming is disrupting your daily responsibilities, work, or family relationships, that is a cause for concern.
Betting with borrowed money
Borrowing money from others or dipping into savings to play means your financial security is at risk.
Hiding your gambling
Concealing betting or gaming activity from family or friends is an important warning sign.
Stress or restlessness
Feeling uncomfortable, angry, or low when unable to play — this may be a sign of dependency.
Where to find support
Asking for help takes courage. Alongside offering support directly, xbajee is committed to pointing you toward professional and family support.
xbajee live chat support
Our Bengali-speaking support team is available 24 hours a day, 7 days a week. Come to live chat any time to activate self-exclusion, set a deposit limit, or simply to talk — no judgement, just support.
Contact by email
Write to our support email for a more detailed discussion. We respond in both Bengali and English. Email address: [email protected]
Family and friends
Talk to the people close to you. They are often the first who can offer support. If a family member feels your gaming habits are a concern, listen to them carefully.
Professional counselling
Seeing a mental health specialist or counsellor is nothing to be ashamed of. Mental health services are available at government and private hospitals across Bangladesh. Contact your nearest hospital if you need help.
Self-help resources
There is a lot of information and guidance available in Bengali on problem gambling. Read and understand what kind of behaviour counts as healthy entertainment and what calls for help. More questions on this topic are answered in our FAQ section.
Healthy gaming habits
Responsible gaming does not mean giving up gaming altogether. It means enjoying it as entertainment while staying aware of your own limits. A few simple habits can make your gaming experience healthier.
- Set a fixed budget before you play and stop when it runs out.
- Never use money meant for bills, food, or other family needs to play.
- Do not bet when you are angry, upset, or under the influence of alcohol.
- Take regular breaks and spend time on activities outside of gaming.
- Remember — each game outcome is independent and past wins or losses do not determine the next result.
- There is no guaranteed strategy for winning — gaming is entertainment, not a plan for income.
Ask yourself
Ask yourself the following questions from time to time. Honest answers will keep you on the right track.
Protecting minors
If there are children or teenagers in your household, make sure they have no way to access your xbajee account. Use a strong password, log out when sharing a device, and never write down your login details.
You can use parental control software on your device to filter adult content. This is an effective way to keep your family safe online.
If xbajee receives information that a minor is using an account, that account is immediately suspended and a full investigation is carried out.
Please note
- Using another person's account is not allowed
- Each person may hold only one account
- Registering with a false age is not permitted
- No one under 21 may register