xbajee FAQ — Account to Security

A National ID card (NID) is the easiest and most accepted document for identity verification at xbajee. If you do not have an NID, a passport or birth registration certificate may also be submitted. The document must be clear, readable, and not expired. Verification is completed faster when the photo and name are clearly visible.

Yes. All documents submitted to xbajee are stored with SSL encryption and are used only for the verification process. No information is shared with third parties. For details on privacy, you can read the privacy policy page.

Yes, this is important. The name registered on your xbajee account must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, your withdrawal request may be held up. It is therefore important to enter your correct name at the time of registration.

When verification is rejected, the reason is usually provided — for example, an unclear image, an expired document, or a name mismatch. Correct the issue and resubmit your documents. If you have any trouble, contact xbajee's 24/7 live chat support. Assistance is available in Bengali.

After opening an account at xbajee, limited activity is possible, but identity verification must be completed before large withdrawals. This is necessary to keep your account secure and to ensure payments are processed safely. The verification process is simple and quick.

Yes, xbajee's withdrawal service runs seven days a week, 24 hours a day. Requests are processed even at night or on holidays. Withdrawals to bKash, Nagad, or Rocket generally arrive within 1 hour, even at night. Bank transfers may be affected by the bank's own working hours.

Withdrawal requests from xbajee to bKash, Nagad, or Rocket are usually processed within 1 hour. However, delays may occur if account verification is not complete or if there is a name mismatch. Make sure the withdrawal wallet is registered in your own name.

No. Withdrawals from xbajee can only be made to a bKash, Nagad, Rocket, or Upay number registered in your own name. Payments to third-party wallets are not accepted. This is in place for your security and to prevent fraud.

xbajee's welcome bonus is up to 150%, but to withdraw bonus funds you must meet a 25x wagering requirement. Example: if you deposit ৳1,000 you receive ৳1,500 in bonus — total balance ৳2,500 — you must wager ৳1,500 × 25 = ৳37,500 before withdrawing. The bonus portion cannot be withdrawn before the requirement is met.

Withdrawals are usually processed within 1 hour. If that time has passed, first confirm that your account verification is complete and that the wallet name matches. If the problem persists, contact xbajee live chat with your transaction reference number — assistance is available in Bengali.

The xbajee VIP program has five levels: Bronze, Silver, Gold, Platinum, and Diamond. The weekly cashback rate differs at each level — up to 0.2% at Bronze, 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum, and 0.8% at Diamond. The higher the level, the greater the benefits.

Weekly cashback is calculated based on the total net loss for that week (total losses minus total winnings). Example: if a Gold member has a net loss of ৳20,000 in a week — ৳20,000 × 0.5% = ৳100 cashback. This is the maximum amount at that level. Cashback is generally credited at the start of the following week.

At higher VIP levels, in addition to a higher cashback rate, you receive priority customer service, faster withdrawal processing, early access to special promotions, and a dedicated account manager. The Diamond level offers xbajee's highest benefits.

You can advance your VIP level by playing and betting regularly at xbajee. The more active you are, the faster you reach the next level. To learn the detailed criteria for level changes, visit the VIP page or ask in live chat.

After registering, all members start at the Bronze level and immediately receive the weekly cashback benefit. New members can also take advantage of xbajee's 150% welcome bonus (up to ৳10,000). Staying regularly active moves your level up faster.

Some common signs: a tendency to keep playing to recover losses, spending beyond your budget, an impact on family life or work, and being unable to stop playing. If you notice these signs, use xbajee's self-exclusion tool or seek professional help.

Activating a cooling-off period at xbajee automatically suspends betting and casino activity for a set period of time. Self-exclusion is also available for a longer break. Contact live chat support to activate either option.

Yes. xbajee offers the option to set daily, weekly, or monthly deposit limits. This helps you stay within your own budget. To set a limit, make a request through account settings or live chat. A waiting period applies before a limit can be increased.

All casino games, slots, live casino, and sports betting at xbajee are for players aged 21 and above only. Age is verified at registration and accounts belonging to minors are cancelled.

If gambling is causing problems, seek professional mental health support. Talk to a family member or a trusted friend. xbajee provides assistance through self-exclusion and deposit limits. Visit the responsible gaming page for further guidance.

Always confirm that you are using the correct domain and that HTTPS appears in the address bar. Fake sites often copy the same design but use a different domain. xbajee never asks you to log in via SMS or an unfamiliar link. If you see anything suspicious, verify it directly through live chat.

Use a password of at least 8 characters for your xbajee account, containing uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Do not use your date of birth or simple words. Avoid using the same password on any other site.

If you see an unfamiliar login or transaction, change your password immediately and notify xbajee live chat. The support team will quickly review your account and take the necessary steps. Reporting suspicious activity may result in the account being temporarily locked for protection.

Yes. All data transfers at xbajee are secured with SSL encryption. Personal information, payment data, and gaming history are all handled over an encrypted connection. You can confirm this by checking for the padlock icon in your browser's address bar.

Never. No xbajee staff member or support agent will ever ask for your OTP, bKash PIN, Nagad PIN, or password. If anyone asks for these, they are a fraudster. Sharing this information puts your account and wallet at risk.